Help & Support

Frequently asked questions

Find quick answers about accounts, cards, digital banking and borrowing.

Accounts

Accounts

Visit your nearest Bankmed branch with the documents required for your product, or call +(961) 1 708070 or 1270 (inside Lebanon). Approval is subject to Bankmed terms and conditions.
XF, Current Non-Checking and Current Checking have no minimum balance. Time Savings and Time Deposit require USD 5,000 or equivalent; Sight Savings requires USD 1,500 or equivalent. I Do has no minimum opening balance.
Any bride or groom can open a Wedding Account jointly or individually. It runs for six months with a monthly fee of Fresh USD 5 or LBP 300,000, then converts to a standard non-checking current account. See the I Do Account page for full FAQs.
Lebanese or non-Lebanese residents aged 18–25 (conditions apply). Apply at www.bankmedyouthprogram.com or a branch. Monthly account fee: Fresh USD 5 or local USD 12 or LBP 300,000.
Cards

Cards

Call Bankmed 24/7 at +(961) 1 708070 or 1270 (inside Lebanon) to block the card and request a replacement.
No. Fresh Funds Prepaid Travel and Income cards do not require a Bankmed account. Resident and non-resident Lebanese aged 18+ can apply. Travel card annual fee is USD 15 or EUR 15; Income card annual fee is USD 20.
Only purchase transactions accumulate miles. Miles last 60 months. Earn rates range from 1 mile per USD 0.75 (Infinite) to 1 mile per USD 1.50 (Classic). See the MedMiles page for full details.
Digital Banking

Digital Banking

Register with your account number and registered mobile, verify with a one-time passcode, then set your password.
Absolutely. We use bank-grade encryption and multi-factor authentication. Learn more in our Security Center.
Use the "Forgot password" link on the login page to reset it securely with a one-time passcode.
Borrow

Loans

Loan programmes are temporarily unavailable. Thank you for understanding. For questions about existing facilities, visit a branch or call +(961) 1 708070 or 1270 (inside Lebanon).

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