Overview
The role
As a Branch Customer Advisor, you are the face of Bankmed for walk-in and appointment-based clients.
You will guide customers through our product range, process transactions accurately, and identify opportunities to deepen relationships while maintaining the highest service standards.
Responsibilities
What you will do
- Welcome customers and address inquiries about accounts, cards, and services.
- Open and maintain customer accounts in line with KYC and compliance requirements.
- Process cash, cheque, and digital transactions accurately and efficiently.
- Identify cross-sell opportunities and refer clients to specialized teams when needed.
- Support branch operations, including cash management and end-of-day procedures.
Requirements
What you bring
- 1–3 years of customer-facing experience, preferably in banking or financial services.
- Strong interpersonal skills and fluency in Arabic and English.
- Attention to detail and a commitment to regulatory compliance.
- Ability to work flexible hours including branch peak times.